Returns and Refunds

We offer refunds on returns for a period of strictly 30 days from the date of purchase.  (exclusions apply, please see below)

 

ELIGIBILITY - APPAREL 
We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee on garments that do not meet our quality standards.

We will credit your account when any one of the following occurs:

  • Low quality print: the print washes away after a few cycles in the washing machine.
  • Printing error: the design printed is materially different from the order and artwork specifications provided to us.
  • Incorrect print specifications: the size or placement of the print is more than 1.0" off from the provided measurements.
  • Missing garments: one or more garments are missing from the order.

 

WRONG ITEM(s) RECEIVED
Orders that are placed in error by the customer will NOT be eligible for refunds or exchanges. Please review your order before you check out to ensure your order is correct. 

We will gladly, replace/refund orders that have been sent but are incorrect due to our own error. 


FILING A CLAIM
To file a claim, send an email to thinbluelineheroes@gmail.com and include your order number.

If your claim is in regards to a printing error, please include photographs of the error and return the affected garments to us. In addition, if the error involves a print size or placement issue, include a measuring tape, stick, or ruler in the photographs of affected garments.

Upon verification, we will provide credits equal to amount paid for the portion of the order that was incorrectly printed.


RETURNS WITHOUT CAUSE 
Due to the customized nature of our products, we do not accept returns on products that were correctly printed and delivered on time.


CANCELLATIONS 
Because orders are processed as soon they are received, we do not allow cancellations after an order is placed.


LATE OR MISSING REFUNDS (if applicable)
If you haven’t received your refund, first check your bank or credit card statement once again.

Then contact your credit card company to verify the transaction as it may take some time before your refund is officially posted on your statement.


Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at thinbluelineheroes@gmail.com

SALE ITEMS (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thinbluelineheroes@gmail.com and send your item to:

Thin Blue Line Heroes
63 12th St
#9298
Blaine WA 98230
United States


GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the purchaser had the order shipped to themselves, we will send the refund to the purchaser.


RETUN SHIPPING ADDRESS 
To return your product, you should mail your product to:

Thin Blue Line Heroes
63 12th St
#9298
Blaine WA 98230
United States


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.